Last updated: 7 September 2026
This Shipping & Delivery Policy explains how Micho Shop prepares and delivers orders placed through michoshop.com.
Where We Deliver
Orders are fulfilled and shipped directly from China. Available delivery destinations are the countries and regions shown as selectable at checkout. If a destination is not available at checkout, we are not currently able to accept orders for delivery there.
Free Shipping
Shipping fees and free-shipping thresholds vary by destination. The applicable shipping cost and free-shipping threshold are displayed based on your delivery country.
Processing Time
Orders are usually processed within 1–3 business days. Business days do not include Saturdays, Sundays, or public holidays. Pre-order, made-to-order or specially sourced products may require more time; pre-order items follow the estimated release and shipping information shown on the individual product page, and other product-specific estimates take priority.
Estimated Delivery Time
Most in-stock orders are estimated to arrive within around 15–20 calendar days from the order date.
This estimated total delivery time already includes order processing and international delivery. Processing time is not added separately to the 15–20 day estimate.
Estimated delivery dates are provided for reference only and are not guaranteed. Delays may occasionally occur due to customs clearance, international transportation, local carrier conditions, public holidays, or other circumstances outside our control.
Tracking
When tracking is available, the tracking number or link will be sent after dispatch. Tracking updates may take a short time to appear after the carrier receives the parcel.
Packaging
Collectables are packed with protective materials appropriate to the item. Product packaging may be placed inside an outer shipping carton. Product boxes and packaging are designed to contain and protect the actual item during storage and transportation.
Minor box or packaging damage that does not affect the figure itself is not considered a product defect and is not normally eligible for return, replacement, or refund.
This may include minor dents, bent corners, scratches, or small areas of compression that can occur during transit.
If the product packaging arrives severely damaged and the damage materially affects the item’s collectible value, please contact us with clear photos. We will review the case and may offer an appropriate resolution depending on the circumstances.
Please retain the actual item and all packaging if you need to report damage to the item inside.
Address Changes and Failed Delivery
Please check your delivery address before placing an order. Contact us as soon as possible if a correction is needed. We cannot guarantee changes after dispatch. Additional costs caused by an incorrect address, refused delivery or failure to collect a parcel may be deducted from a refund where permitted by law.
Delayed, Lost or Damaged Parcels
If tracking has not updated for an unusual period, the estimated delivery window has passed, or your parcel appears to be lost in transit, please contact us with your order number. We’ll help check the shipment with the carrier. If the parcel is confirmed lost, you can choose between a full refund or a replacement, subject to availability.
If a parcel arrives visibly damaged, contact us promptly. Claims for damage during transit will be reviewed where the actual item inside has been damaged. Include your order number, damage details and clear photos of the outer shipping carton, shipping label, inner packaging and actual item, and retain all packaging while we investigate with the carrier.
We will review the evidence, any carrier investigation and the circumstances of the damage, then determine an appropriate solution based on the circumstances. Minor box or packaging damage that does not affect the figure itself is not normally eligible for return, replacement, or refund. Severe packaging damage that materially affects collectible value will be reviewed case by case as described in the Packaging section above. No particular refund, replacement or compensation for transit damage is guaranteed in advance.
Taxes & Duties Included
All applicable taxes and import duties are included in the price. No additional fees are required upon delivery.
Contact
For delivery questions, email support@michoshop.com and include your order number where available.