A few things you might want to know before ordering from Micho Shop. If you can’t find what you’re looking for here, just get in touch — we’re always happy to help.
1. Are your figures authentic?
Absolutely. Authenticity is something we never compromise on.
Every figure sold by Micho Shop is 100% authentic. We source our products through official stores, authorized distributors, and other trusted retail channels in China. No bootlegs, no counterfeits.
2. Where will my order come from?
Your order will be fulfilled and shipped directly from China.
Shipping fees and free-shipping thresholds vary by destination. The applicable shipping cost and free-shipping threshold are displayed based on your delivery country.
3. Will I have to pay anything extra when my order arrives?
We know that unexpected charges can take the excitement out of receiving a new figure.
Taxes and duties are included in the price shown on Micho Shop, so you should not be asked to pay additional import fees when your order arrives.
You can find more details in our Shipping & Delivery Policy.
4. When will my figure arrive?
We know waiting for a new figure can feel like the longest part.
For most in-stock items, the estimated total delivery time is around 15–20 calendar days from the order date. This estimate already includes processing and international delivery, so processing time is not added separately.
Delivery times may occasionally vary depending on the product, destination, carrier delays, or other circumstances outside our control.
You’ll also find an estimated processing and delivery timeline on each product page, so you can see what to expect before placing your order.
Pre-order items are different and follow the estimated release and shipping information shown on the individual product page.
5. How can I track my order?
Once your order is on its way, we’ll provide tracking information when available so you can follow its journey.
Don’t worry if tracking doesn’t update immediately — it can sometimes take a little time to become active after dispatch.
6. Can I return or exchange an item after opening it?
No. For change-of-mind returns or exchanges, items must remain factory-sealed and unopened. Once an item has been opened or the original factory seal has been broken or removed, it is not eligible for return or exchange.
If you discover a manufacturing defect in the actual item after opening it, contact Micho Shop within 3 days after tracking shows Delivered and follow the Manufacturing Defects / manufacturer after-sales process in our Returns & Refunds Policy.
7. What if something goes wrong with my order?
Please contact support@michoshop.com with your order number, a description and clear photos. Keep the actual item and all packaging while the case is reviewed. We recommend an unboxing video, but it is not required for every valid claim.
Lost parcel: We’ll check the shipment with the carrier. If the carrier confirms the parcel is lost, you can choose between a full refund or a replacement, subject to availability.
Damage during transit: A claim will be reviewed where the actual item inside has been damaged. Minor box or packaging damage that does not affect the figure itself is not normally eligible for return, replacement, or refund. Severe packaging damage that materially affects collectible value will be reviewed case by case as described in our Returns & Refunds Policy. Send clear photos of the outer carton, shipping label, inner packaging and actual item. The solution is determined after review of the evidence, carrier investigation and circumstances.
Manufacturing defect: Contact us within 3 days after tracking shows Delivered. We may assist with a GSC or relevant manufacturer after-sales claim. Any solution is subject to the manufacturer’s review, approval and availability; Micho Shop does not guarantee a particular manufacturer remedy. International return, replacement, replacement-part, re-shipping and other related shipping costs for manufacturer after-sales support are the customer’s responsibility, except where mandatory law requires otherwise.
Incorrect item: If Micho Shop sent the wrong item, do not open it or break or remove the factory seal. Contact us as soon as possible with your order number and clear photos.
Factory missing parts: A face, hand, accessory or other part missing from inside a factory-sealed product is a manufacturer issue and follows the manufacturer after-sales process above. Approval and availability are not guaranteed.
Micho Shop fulfilment missing item: If a separate item from your order was not sent, contact us as soon as possible with your order number and photos of the outer carton, shipping label, inner packaging and all items received. This is a Micho Shop fulfilment issue, not a manufacturing defect.
For full requirements, please see our Returns & Refunds Policy.
8. Can’t find the figure you’re looking for?
Tell us what you’re looking for!
Our collection is always growing, and some of the best ideas can come from the people who collect them. If there’s a figure or collectible you’d love to see at Micho Shop, send us a message at support@michoshop.com.
We can’t promise we’ll be able to find everything, but we’ll be happy to take a look — and your suggestions may help shape what we add next.
Still have a question?
Just send us a message at support@michoshop.com. We’re always happy to hear from fellow collectors.