Last updated: 18 September 2026
This Returns & Refunds Policy applies to purchases made through michoshop.com. It does not limit any mandatory consumer rights available under applicable law.
Cancelling Before Dispatch
To request cancellation before dispatch, email support@michoshop.com as soon as possible with your order number. We cannot guarantee cancellation once an order has entered packing or has been handed to the carrier.
If a cancellation is approved before dispatch, a 6% payment processing fee will be deducted from the refund. This fee covers non-refundable payment processing and transaction costs.
7-Day Change-of-Mind Returns
We generally do not accept returns or refunds for change-of-mind reasons once an order has been shipped.
In exceptional cases, Micho Shop may approve a change-of-mind return request submitted within 7 days from the date the tracking information shows the order as Delivered.
Customers must contact Micho Shop before returning any item and receive return instructions and approval. Please do not send any item back without prior approval. Unauthorized returns may be refused.
To be eligible for an approved change-of-mind return, the product must be complete, unused, undamaged and in resalable condition. New and collectible products must remain factory-sealed and unopened, with the original factory seal intact.
The product must be returned with all original packaging, accessories, manuals and inserts, and securely packed inside suitable protective outer packaging.
All change-of-mind return shipping costs are the customer’s responsibility. The customer is responsible for the returned item until it is safely received by Micho Shop. We strongly recommend using a tracked shipping service.
Returned items will be inspected after receipt. If the returned product does not meet the return conditions above, the return may be rejected.
Any approved refund will be issued to the original payment method after the returned item has been received and inspected.
For approved change-of-mind returns, a 6% payment processing fee will be deducted from the refund. This fee covers non-refundable payment processing and transaction costs.
All change-of-mind return shipping costs are the customer’s responsibility.
Opened Items / Factory Seal
Once an item has been opened or the original factory seal has been broken or removed, it is not eligible for a change-of-mind return or exchange.
If you discover a manufacturing defect after opening an item, please follow the Manufacturing Defects process below. This is separate from a change-of-mind return.
Product Packaging
Product boxes and packaging are designed to contain and protect the item during storage and transportation.
Minor box or packaging damage that does not affect the figure itself is not considered a product defect and is not normally eligible for return, replacement, or refund.
This may include minor dents, bent corners, scratches, or small areas of compression that can occur during transit.
If the product packaging arrives severely damaged and the damage materially affects the item’s collectible value, please contact us with clear photos. We will review the case and may offer an appropriate resolution depending on the circumstances.
Claims for damage during transit to the actual item itself will continue to be reviewed under Damage During Transit below.
Manufacturing Defects
If the actual item has a manufacturing defect, contact us within 3 days after tracking shows Delivered. Include your order number, a detailed description and clear photos of the defect. Where relevant, also include photos of the product packaging, outer shipping carton and shipping label.
We recommend recording an unboxing video, but an unboxing video is not required for every valid claim. Micho Shop may reasonably request additional photos, video or other supporting evidence to assess the issue or submit a manufacturer claim.
Micho Shop may assist you in contacting Good Smile Company (GSC) or the relevant manufacturer to request manufacturer after-sales support. A possible manufacturer solution may include replacement parts, a replacement item or another solution selected by the manufacturer. Any manufacturer after-sales solution is subject to the manufacturer’s review, approval and availability.
Except for remedies that may be required by applicable mandatory law, Micho Shop does not promise or guarantee a refund, replacement, repair, price reduction or free replacement parts for a manufacturing defect.
Manufacturer After-Sales Support & Shipping Costs
Micho Shop does not cover international shipping costs associated with manufacturer after-sales support. Any applicable international return shipping, replacement shipping, replacement-part shipping, re-shipping or other related international shipping costs are the customer’s responsibility, except where mandatory law requires otherwise.
Manufacturer after-sales support is not guaranteed and is subject to approval and availability. A manufacturer may reject a claim or be unable to verify the defect. Replacement parts or a replacement item may be unavailable, including where a product is discontinued, is no longer in production, or the manufacturer no longer provides support. Micho Shop cannot guarantee that replacement parts, a replacement item, a refund or another specific manufacturer remedy will be available.
Damage During Transit
Minor box or packaging damage that does not affect the figure itself is handled under Product Packaging above and is not normally eligible for return, replacement, or refund. Severe packaging damage that materially affects collectible value will be reviewed case by case. We will also review a damage-during-transit claim where the actual item inside has been visibly damaged during transportation.
Contact us promptly with your order number, damage details and clear photos of the outer shipping carton, shipping label, inner packaging and actual item. Please keep all packaging while the claim is being reviewed. We may request additional evidence.
We will review the evidence, any carrier investigation and the circumstances of the damage, then determine an appropriate solution based on the circumstances and applicable law. No particular refund, replacement or compensation is guaranteed in advance.
Incorrect Items
If you receive an incorrect item, please do not open it or break or remove the factory seal. Contact us as soon as possible with your order number and clear photos of the item received.
An incorrect item sent by Micho Shop is a fulfilment issue, not a manufacturing defect. We will review the case and provide instructions and an appropriate solution based on the circumstances and applicable law.
Missing Parts / Missing Items
If a factory-sealed product is missing a face, hand, accessory or another part from inside the manufacturer’s packaging, this is treated as a manufacturer issue. Contact us within 3 days after tracking shows Delivered and follow the Manufacturing Defects and manufacturer after-sales process above. Manufacturer approval and availability are not guaranteed, and the manufacturer after-sales international shipping-cost rules above apply.
If Micho Shop omits a separate item from your shipment—for example, three independent items were ordered but only two were sent—this is a Micho Shop fulfilment error, not a manufacturing defect. Contact us as soon as possible with your order number and clear photos of the outer carton, shipping label, inner packaging and all items received. We will review the case and determine an appropriate solution based on the circumstances and applicable law.
Return Shipping Costs
Change-of-mind return shipping costs are the customer’s responsibility. International shipping costs connected with manufacturer after-sales support are also the customer’s responsibility as described above.
For damage during transit, an incorrect item or a separate item omitted by Micho Shop, do not send anything back until we have reviewed the case and provided instructions. Any shipping arrangements will be confirmed as part of the case-specific solution, subject to applicable law.
Exceptions
Withdrawal rights may not apply to personalised goods, sealed goods that cannot be returned for health or hygiene reasons after unsealing, digital content supplied under the legally required consent, or other statutory exceptions. Any product-specific exception will be disclosed before purchase.
Refunds
Whether an item must be returned depends on the circumstances and applicable law. Where a return is required, we will provide instructions first and notify you of the outcome after the item is received and inspected.
Approved refunds are issued to the original payment method. Bank or payment-provider processing times may apply. Original standard delivery costs are refunded where required by law; extra costs for a premium delivery option are not refundable unless required.
How to Contact Us / Start a Claim or Return
Before sending an item, email support@michoshop.com with your order number, the reason for your request and the evidence required by the relevant section above. We will provide the current return address and instructions where a return is required. Do not send returns to an address printed on a parcel without first receiving confirmation.